Regulated by RICS
Land Property Management (LPM) trading as BFA Valuers, BFA Estate Agents and BFA Management registered office at Suite 1, Burns House, Town Range, Gibraltar and company number 31260 are committed to protecting and respecting your privacy.
This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be handled.
For the purpose of the General Data Protection Regulation (GDPR) 25th May 2018, the data controller is Land Property Management.
The following index will help you locate information about the data we hold and use in relation to the various services we offer:
Guiding Principles
Estate Management
Rental Management
Estate Agency
Valuers
Our Website
CCTV
Job Applicants
Rights of Data Subjects
Changes to our Privacy Notice
Contact Information
We take the handling of your personal data very seriously and, in line with the GDPR, make sure of the following:
This service involves management of the common areas of housing estates and commercial property developments on behalf of the owners and occupiers.
Names, addresses and contact information is usually transferred to us by developers or management companies at the point we are contracted as managing agents.
Following changes in property ownership, lawyers involved in the conveyancing provide us with updated information.
We also receive information directly from owners and occupiers.
We use the information we hold in in carrying out our own contractual schedule of services and by extension, meeting the obligations of the management company as defined within each underlease. This includes corresponding with owners, invoicing and collecting service charges, bookkeeping, keeping track of property ownership, calling meetings, enforcing house rules, and managing estate employees.
Contractual, both in carrying out our terms of contract with the management company, and also in acting as an agent in fulfilling the obligations of the management company.
Some data, such as that relating to financial transactions, is held on the basis of legal and regulatory obligations.
All contact information is held for the duration of ownership, and subsequently, for 6 years.
Financial information is held for 6 years in order to comply with accounting legislation.
Information is periodically shared with authorised auditors, law enforcement officials, lawyers, and regulatory bodies.
This service involves the management of private rental properties on behalf of their landlords. We invoice and collect rent, carry out bookkeeping, manage leases and deal with any problems with the properties.
Information is provided by landlords when they engage our services or obtained directly from rental tenants when they enter rental agreements. In meeting the terms of their rental contract, rental tenants are expected to keep us informed of changes to their contact information.
We use the information in order to carry out general management of the rental property which includes rent collection, chasing of arrears, sending correspondence and contacting rental tenants in case of emergency.
It is essential for us to hold the abovementioned data in order to meet contractual obligations both to the landlord of the property being managed, as well as the rental tenants.
Some data, such as that relating to financial transactions, is held on the basis of legal and regulatory obligations.
Contact information will be held for as long as contracts with the landlord and tenant are active. Financial information is held for 6 years in order to comply with accounting legislation.
A tenancy register limited to names and occupation dates will be held for 20 years.
Information is periodically shared with authorised auditors, law enforcement officials, lawyers, and regulatory bodies.
This service involves the purchasing, selling and letting of properties.
Provided by vendor, tenants, purchaser, lawyer or Financial Institutions when filling in one of our forms, corresponding with us or when engaging our services. Additionally, we may obtain data from publicly available sources such as Companies House and Land Property Services in Gibraltar.
To carry out our contractual obligations to you and provide the information and services you request from us.
For casual queries the limited data we hold is on the basis of our legitimate interests in carrying out the services you would reasonably expect.
For longer term marketing, such as our mailing list, the basis is explicit consent.
Some data, such as that relating to financial transactions, is held on the basis of legal and regulatory obligations.
Information supplied during a telephone conversation, walk-in or email query will be kept for as long as required to fulfil the query and longer if the query results in the client engaging our services.
Financial information is held for 6 years in order to comply with accounting legislation.
Information is periodically shared with authorised auditors, law enforcement officials, lawyers, and regulatory bodies.
Our team offers surveys, valuations, advice and appraisals of property for a multitude of purposes and clients including valuations for mortgage/accounting purposes, rental purposes and insurance purposes.
Information is provided by property owners, financial institutions, lawyers and property agents when they engage our services, by telephone, email, in person or by filling in one of our forms, signing Terms of Engagement or via bank instructions. Additionally, we may obtain data from publicly available sources such as Companies House and Land Property Services in Gibraltar.
For casual queries the limited data we hold is on the basis of our legitimate interests in carrying out the services you would reasonably expect.
The information held in carrying out our services is on the basis of meeting our contractual obligations.
Some data, such as that relating to financial transactions, is held on the basis of legal and regulatory obligations.
Information supplied during a telephone conversation, walk-in or email query will be kept for as long as required to fulfil the query and longer if the query results in the client engaging our services.
Financial information is held for 6 years in order to comply with accounting legislation.
Information is periodically shared with authorised auditors, law enforcement officials, lawyers, and regulatory bodies.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For more information about our use of cookies, please see our Cookie Policy.
Our website is hosted within the EU. Our website providers use adequate encryption to ensure the data you submit is secure.
If you choose to provide us with personal information by submitting a “Contact Form” via our website, we will use that information simply in responding to your query. We will not use the information provided for commercial marketing or for distribution to any other private organisation.
We operate CCTV on our premises. CCTV captures recognisable images but not sound. Our use of CCTV is always communicated via signage indicating the area covered.
We hold video footage of our cashiers and office entry points.
It is used exclusively for the detection and prevention of crime and processed in a manner compatible with these purposes.
It helps us meet our contractual obligations for the safe handling of client monies.
We have a legitimate interest in respect of safeguarding our employees and the data and assets we store on the premises.
Data is kept for six months.
Information will be shared with law enforcement when necessary.
From time to time, we have vacancies within our company, and need to collect information in order to asses candidates.
For most vacancies we will ask you to provide:
Most of the information will be freely supplied by you when submitting your application, by telephone or in person and in some cases by external sources such as referees, recruitment agencies and government or professional bodies in relation to criminal record checks.
The data you supply us with will be used during the recruitment process to assess your suitability for the role and to comply with our obligations in ensuring you are eligible to work within Gibraltar.
At the application stage, any information held will be on the basis of explicit consent.
Subsequent to recruitment, information is held on a contractual and legal basis.
If your application results in an offer of employment your information will be stored within our company’s database and used for a number of purposes to meet with our contractual and legal obligations.
Unsuccessful applicant data will be held for a period of six months from application and then erased unless you have explicitly consented to having us keep your information for longer.
Information is periodically shared with authorised auditors, law enforcement officials, lawyers, government agencies and regulatory bodies.
As a data subject you have the following rights under the GDPR.
If and when there are any updates to our Privacy Policy relevant to our users and clients, we will reflect these within this Privacy Notice and, where appropriate, contact you informing you of the change.
If you wish to access the data we hold on you, make a formal complaint, or simply request more information about our data protection policy and working practices, please contact us as follows:
Email: |
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Telephone: |
(+350) 200 42326 |
Mail: |
The Directors |