Regulated by RICS


BFA Estate Agent

Gloria Rovegno

Rental Manager

Gloria joined our Estate Agency team in 1997 as our Administration/ Reception and later joined our Sales Team focusing on the Residential Rental Management providing her an extensive wealth of knowledge in this field. Seven years on, Gloria was offered another challenge as Estate Manager under our Management umbrella in particular looking after the Luxury developments within  Queensway Quay. In 2012 she re-joined our Rental/Sales team where she applies her extensive skills and knowledge.   A very valued team member and a true strength to BFA Group always with a wonderful disposition and happy to go that extra mile, a strength for which BFA Group are valued for.  

Dale Desoiza

Sales Agent

Dale joined our Sales team late 2014, his natural ability in getting to know his clients together with his approach to selling and offering the client a complete service, ensures that the clients are well informed of all the properties and transaction details. Being conscious that a property purchase will be one of the most important transactions ever made by an individual, the bond with his clients is Trust, a trust which clients are only too happy to have in Dale.   True to the Code of Conduct and strict RICS rules to which BFA Group are a member of.  

Pamela Hammond

Property Sales Administrator

Pamela who recently joined our Sales Team from our Management Administration department has arrived with renewed energy and is eager to introduce new Social Media ideas at the Agency.   With her professional and well natured manner she is a pleasure to speak to and always happy to assist clients with any matter and will go the extra mile to ensure that our clients receive the service they deserve. No doubt a highly valuable member of our team.

BFA Valuers

Brian Francis Frics

Managing Director

Brian obtained his Degree in Building Surveying at North London Polytechnic in 1972. He was then awarded the Chartered Member status of the Royal Institution of Chartered Surveyors in 1974. He pursued a Civil Service career until 1986 when he resigned as Director of Crown Lands  to set up his own private practice. He then founded Brian Francis and Associates Limited and Land Property Management Limited and as a result was awarded the status of Fellow of the Royal Institution of Chartered Surveyors FRICS.

Mark Francis

Director & Head of the Valuation Department

Mark obtained a 1st class Honours Degree in Urban Estate Management in 1995, when he was awarded the RICS Central London Prize. He worked with a development company in London where he gained experience in development and general valuation work until 2001 when he returned to Gibraltar to join his father's firm. He obtained his Chartered status in 2003 and has more than 15 years experience in valuation and other property consultancy services.

Paul Stagnetto

Head of Property Portfolio Management

Paul Stagnetto graduated from Kingston University London in 2008 with a Bachelor of Science Honours Degree in “Real Estate Management” and joined the firm shortly after his graduation. Paul completed a 2-year Assessment of Professional Competence (APC) in “Commercial Property Practice” via the RICS graduate training scheme, under his Supervisor (Mark Francis MRICS) and Counsellor (Brian Francis FRICS). Having successfully completed the APC, Paul was awarded the status of Professional Member of the RICS (MRICS) by the Chairman of Europe back in 2012. Paul is also the Department Head of BFA Property Portfolio Management.

Office Admin

Cliodhna Francis

Office Clerk


BFA Management

Colin Francis


Colin studied Building Surveying and Construction and has over 20 years of experience in Estate and Property Management. He has a vast variety of key roles and responsibilities, including the overseeing and running of the main management office situated at Hadfield House with his fellow Senior Managers. He also provides advice, training and support to the staff employed under this ever growing section. Colin will continue to set new trends and standards with the view of always improving the services being provided, whilst at the same time continue to meet the increasing modern day requirements and demands.

Stephen Bergdahl

Senior Manager, BFA Group

As I.T Manager Stephen's role is complex, since we operate our own bespoke system both for our database and accounting package, therefore he is constantly developing our systems and ensuring that the hardware of all our computers and our servers are working as they should. Stephen is also a Senior Member of Staff and heavily involved in all aspects of running our Company.

Heather Lincoln

Senior Manager, BFA Group

As our HR Manager Heather is dealing with all of our 31 members of staff, advising The Board on all aspects of HR issues as well as preparation of the Company’s salaries on a monthly basis. She is also a Senior Member of Staff and heavily involved in all aspects of running our Company including being responsible for the upkeep of our Company’s finances.

Accounts Department

Matthew Dyke

Head of Accounts


Christanne Asquez

Senior Accounts Clerk


Alexandra Rios

Arrears & Salaries Accounts Clerk


Gianna Sanchez

Senior Accounts Clerk


Catherine Doris Trico

Accounts Clerk


Rental Management Team

Glynis Victory

Rental Property Accounts Manager


Camelia Ben Youssef Lachgver

Rental Property Cashier and Accounts Clerk


Paola Ross

Property Rental Manager


BFA Administration Team

Kimberley Linares

Senior Administration Clerk


Orianna García

Service Charge Cashier and Administration Clerk


Estate Managers

Stacey Napoli

Estate Manager


Mark Bettridge

Estate Manager


Richard Codali

Estate Manager


Luke Eastwell

Estate Manager

Craig Coom

Clerk of Works

Serika Garcia

Estate Manager